Explanations are different from one error to another. If you don't find an explanation among the following ones, please contact us.

1. An error occured while sending mail - The server responded: [...]
   [...] is currently not permited to relay through this server.
   Perhaps you have logged into the POP/IMAP server in the last 30 minutes or do not have SMTP Authentication turned ON, in your client.
   
   Explanation: In order to make sure that only authorized persons send email, your server performs an authentication, every time an email is being sent.
   
   Solution: Click on "Recieve e-mail" before clicking "Send e-mail", or activate the "SMTP Authentication" option in your email client.

 

2. The message could not be sent because one of the recipients was rejected by the server
   The rejected e-mail address was This email address is being protected from spambots. You need JavaScript enabled to view it. .
   Subject "SMTP error example", Account: "This email address is being protected from spambots. You need JavaScript enabled to view it. ",
   Server: "eDomain.co.il", Protocol: SMTP, server Response: 550
   5.7.1... Relaying denied. IP name lookup failed
   [192.168.45.110], Port 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC79
   
   Explanation: In order to make sure that only authorized persons send email, your server performs an authentication, every time an email is being sent.
   
   Solution: Click on "Recieve e-mail" before clicking "Send e-mail", or activate the "SMTP Authentication" option in your email client. 




3. SMTP error from remote mailer after end of data: > host edomain.co.il [82.166.80.241]: 550
   Administrative prohibition.
   
   Explanation: Any sent email contains a header where the following information is found: sender(From), recipient(To), optional the reply address (Reply-To), Return-Path, etc.
   This error means that your message does not corresponds to a standard and one or several fields contan information that is no valid.
   
   Solution: Verify the settings of your email client in order to check the validity of these fields, especially email addresses.
   Example of mistake: the field Reply To contains a name without an email address.
   
   
   
   
4. Sending reported error (0x800CCC65): Your outgoing (SMTP) be-mail server has reported an internal error.
   If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 valid RCPT command must precede DATA.
   
   Explanation: The SMTP server is detecting some errors in the use of the SMTP protocol.
   
   Solution: Make sure that the SMTP authentication type used with the server is correct. Usually, the option "Secure password authentication" must NOT be activated. The option "SMTP Authentication" must be activated.
   For Outlook, you can use the "Test account settings" button or something

1. "Add/Remove accounts" in "Mail Manager"
2. Select "Add Account"
3. Enter the first part of the address, then the password, in the reserved fields: Email and Password
4. Setup the quota for the account (MB). If you do not enter a value, the account’s quota will be the total space available for your hosting account.
5. Click on the button "Create"

Dear client,

Creating e-mail accounts with your domain's name is one of the most popular uses, while purchasing hosting package and, also, very recommended from the marketing aspect.
However, for some of us, this simple action seems, sometimes, too complicated and has to be done by "professionals".

In light of many questions and requests for support, in this issue, we have decided to include in this site, for your convenience, a step by step explanation.
Please note that the exact description could be varied from one Outlook edition to another, but the principles and the main terms are the same.

So let's begin to create our mail account/s:
1. Before beginning the creation of an account, in Outlook, please make sure that you have a pre-defined account on the server, using Plesk, WebsitePanel or cPanel, in accordance to the type of control panel which was provided, to you, with the hosting package. If you haven't defined it, there yet, please do it now, be assisted with our Movie Help or consult one of our support team members.

2. Start Outlook.

3. On the Tools menu, click to select E-mail Accounts.

4. In the E-mail Accounts dialog box, click to select the Add a new E-mail Account option, and then click Next.

5. In the Server Type dialog box, click POP3, and then click Next

6. In the E-mail Accounts dialog box, enter the required information by using the following guidelines:
a. User Information:
• Your Name: This should be your full name (or in how you would like to be seen and identified by your recipients).
• E-mail Address: Your desired new e-mail address will be any chosen name, separated by the AT sign (@) and your full domain's name (including its extension). for ex., if Linda Smith uses her domain by the name of lindadesign.co.il, the e-mail address may be assigned as
b. Logon Information:
• User Name: your full e-mail address (for ex.,  This email address is being protected from spambots. You need JavaScript enabled to view it. )
• Password: Enter the password that you have, already, chosen while defining your e-mail account on the server, using the control panel, which has been provided with the hosting package.
• You may click to select the check box to have Outlook remember your e-mail account password (please do notselect the check box of entrance by secured password – SPA).
c. Server Information:
• Incoming Mail Server (POP3): This is the name of the POP3 server that holds your messages before you download it to your computer – please sign as: mail.yourdomain (for ex., mail.lindadesign.co.il).
• Outgoing Mail Server (SMTP): This is the name of the Outgoing e-mail server – should be signed the same as Incoming Mail Server (mail.yourdomain). Enter the server names in lower case in both the Incoming e-mail server and the Outgoing e-mail server.

7. Click More Settings. This takes you to the Internet E-mail Settings dialog box, where you may further modify your Internet e-mail account. The information that you entered in the "How to Configure the Internet E-mail Information Service" section is added to various tabs in the Internet E-mail Settings dialog box. This is where you make modifications and changes to your Internet E-mail account.
a. General tab: the General tab is the location that you use to rename your e-mail account.
• Mail Account: Type a name for this account.
• Organization: The name of your company; not a required entry.
• Reply E-mail: This is optional and only used if you want replies to your messages sent to another e-mail address.
b. Outgoing Server tab Note This button is not available on this tab in Outlook 2007. This feature is available in the Account Settings dialog box. To locate this feature, click the  account, and then click Change.
• The My outgoing server (SMTP) requires authentication check box: Click to select this check box to turn this setting on, and to select the type of log on authentication the server requires.
• The Log on using Secure Password Authentication (SPA) check

Throughout this page we will explain the correct way for setting up your e-mail client step by step.

(Please replace "eDomain.co.il" with your domain and "Account name" or "User name" with your email address)

>> How to create an E-mail account using Microsoft Outlook

If you have a hosting package on a Linux server, you can choose between IMAP4 and POP3. However, if your website is hosted on a Windows server, chose POP3, only.

Your attention, to fill in the field of User Name the full email address.

Port #143 is the Incoming Mail Server's port if your hosting is on a a Linux server.

For Windows Server
Windows server's users will find port #110 as the Incoming Mail Server's port. 

If you are going to set your new email address on your cellular, too, please remember to add the option of leaving messages on the server (permanently or for a limited time).

By typing into your browser; http://webmail.yourdomain.com, a window will appear, asking for user name and password.
Use your email address as user name (Exp. This email address is being protected from spambots. You need JavaScript enabled to view it. ) and then type your password in the reserved field.
Upon validation, you will be taken to a page that displays three different email clients. You have to choose one by clicking on the icon and you will be taken to your INBOX.

If you are not the administrator of the domain, or if you don't know how to use cPanel or Plesk, you have the following option:

By typing into your browser: http://webmail.yourdomain.com (or with Linux: http://www.yourdomainname.com/webmail), a window will appear asking for your user name and password.
Use your email address as user name and then type ANY password in the reserved field. Upon validation, you will be taken to a page that displays three different email clients. Below these icons, you will find a text link: "Change Password".
Follow this link in order to change your password.

One of the methods used for preventing the receiving of unsolicited email messages is blocking an individual email address.
Upon loging into your cPanel click on the link “Mail” and then choose “Email Filtering”.
Here you can see the existing filters and setup new ones using the link at the bottom of the page, that will help you control logins into your email account.
Sender
Subject
Header
Message body
Please be careful when using this option and make sure that you are not blocking legitimate emails or all emails. We also ask you not to use special characters (hash, star, hyphen, etc) when defining the filters, because these can cause serious damage for your email.

Login into your cPanel, enter the section called “Mail” and choose “Forwarders”, then “Add Forwarder”.
Here you can introduce any valid email address where you will be able to read the messages that you receive to your own email.
When activated, this feature sends a copy of each message to the second email that has been introduced.

One of the applications includes forwarding messages to email addresses of SMS services providers or to the email addresses of other members of a team.

If your hosting package includes the mailing lists feature, your account contains a software called “Mailman”.
You can add a mailing list to your hosting account by logging into your cPanel, choosing “Mail” and then clicking on “Mailing lists”.
As soon as you have entered the “Mailing lists” menu choose “Add list” from the options menu and enter the information required for “List name”, password and domain, then click on the “create” button. The mailing list has been created.
In order to manage the mailing list choose the “edit” button from the “Mailing list” menu. You will be required to introduce the password in order to be granted the access to the management section of the mailing list.
Once you have logged in you can setup your mailing list. When you no longer need the mailing list choose “delete” from the “Mailing list” menu.

Warning: Deleting a mailing list will erase all the associated files, including mail, archives and the addresses of its members.

Spam Assassin is a mail filter that helps control spam. By using a set of “rules”, Spam Assassin will automatically delete unsolicited email from your account or it will mark them so that you would be able to sort your messages locally (in your
email client).
In order to activate Spam Assassin login into your cPanel, enter the “Mail Manager” menu and click on “Spam Assassin”.
Here you can activate the feature and setup the options for verification.

Spam is the term for the activity of sending unsolicited email messages (the consignee didn’t express his agreement to receive the message), often having commercial purpose.
Spam is sent without discrimination to multiple mailing lists, newsgroups or individuals. We have a strict policy for prevention of spam and do not tolerate this kind of activity on our servers.
In addition, we do not tolerate on our servers domains that are promoted through spam, even if made from other servers. All our clients should read the terms and conditions that describe our policy regarding this subject.
Failure to comply with our anti spam policy is enough reason for immediate suspension of the account.

Inside your cPanel Control Panel, you'll find a section labeled 'Mail'.
The cPanel Mail Manager is a powerful tool designed to help you get the most from your hosting account.
Through the Mail Manager, you're able to access webmail, add/remove individual mail accounts, set a default mail address, block an email, modify your MX records (extreme caution required when altering MX records), control SPAM, plus setup autoresponders, forwarders, and mailing lists.

1. Default Email Account:
Each hosting account has a pop3 email account setup automatically by default on creation. This email account is in the format of This email address is being protected from spambots. You need JavaScript enabled to view it. and the settings to use in your email program (eg Microsoft Outlook) are as follows:
Incoming mail(POP3): mail.domain.com
Outgoing mail (SMTP): mail.domain.com
Account name: main account username
Password: main account password
In the above settings, your username and password can be found in your welcome email. Also, replace 'domain.com' with your actual domain name.

2. Additional Email Accounts:
If you have the option of more than one email account with your package you may setup additional email accounts from your cPanel.

The settings to use in your email program when accessing these are slightly different and are shown below:
Incoming mail(POP3): mail.domain.com
Outgoing mail (SMTP): mail.domain.com
Account name: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: email account password
You should substitute 'domain.com' with your actual domain name. This email address is being protected from spambots. You need JavaScript enabled to view it.

Some ISP's have a policy of blocking port 25 which is used for SMTP. The following can be done to test this:
1. In Windows go to the Start Menu then select 'Run...'.
2. Type: telnet domain.com 25 (where domain.com is replaced with your domain name) You should see an ms-dos window popup with an Exim welcome message (the software we use for email on servers).
If there is no message it is possible that your ISP blocks port 25.

If your ISP does block port 25 we can bypass this by allowing the use of another port for SMTP (usually port 26). To see if your server is already setup for this follow the same steps again and enter 'telnet domain.com 26' (without quotes). If still no welcome message please open a support ticket and we will open port 26 on your server or look into the cause of the problem.
Following this you will be required to change the port for SMTP in your email software. Please consult the documentation that came with the software to do this.

NO. The username of an email account can not be changed.
You can create a new email account.
The procedure is described above.

Yes, an email account can be deleted when no longer needed.
The default email account can not be deleted.

1. Select "Add/Remove Accounts" in "Mail Manager"
2. Select the link "Delete" on the line of the account that you want to delete.
3. Click on the button "Yes"

A domain name is a set of alphanumeric characters, followed by .co.il, .org.il, .com, .net, .org or many other superior level extensions from the existing ones. Domain names have two or more parts, seperated by dots. The part of the left is specific, while the part on the right is general - for example: eDomain.co.il

Subdomains are means for creating seperate accounts within the main hosting account. These accounts will be accessed through different URL's by the format: http://subdomain.yourdomain.com. When you create a subdomain, a folder called "subdomain" will appear in your "public_html" folder (Linux) or "httpdocs" folder (Windows), having its own "cgi-bin".

Domains are registered by us but the owner is always the client.
Exceptions to this rule are the domains that we offer as BONUS.

Let's assume that you have two domains: xxx.com and yyy.com.
You have already a site for xxx.com, but you don't want to make a new one for yyy.com.
By parking yyy.com over xxx.com, all the users who access yyy.com will be redirected towards xxx.com

If you have purchased your domain from eDomain.co.il, then the DNS modification can be done easily, directly, from your "Client Area" ( https://billing.edomain.co.il/clientarea.php ). In case you have any difficulty in doing it by yourself, you can email us your request (containing the name of the domain) and we'll be glad to do it, for you.
Customer, who purchased his domain from another provider, should contact the registrar, where his domain is registrated and ask for the login details of the admin panel of the domain, in order to manage the domain.

DNS modification can take between 12 to 48 hours, depends in the extension of the domain name.

Between 12 to 48 hours, depens in the extension of the domain name.

If you have this feature on your hosting package, you can manage your different FTP accounts from your control panel.
You may add FTP accounts allowing full access to your directories or restrict access to a certain subdomain (also setup in the cPanel for the account).
Please remember that any additional FTP accounts setup, for subdomain access, will need to login with a slightly different username format. The domain must also be used with these FTP logins using the following format:
- Host name = yourdomain.com (= your actual domain name) or the IP address of your hosting package.
- Username = username setup in cPanel, when adding the FTP account.
- Password =  password setup in cPanel, when adding the FTP account.

Additional FTP accounts created in cPanel require a different login procedure. Not only must the username entered on additional FTP account creation be used but also the domain
name in the format shown below:
FTP Host: ftp.domain.com
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: Specified on account creation

The best way to upload your website files is by using an FTP program. You will need the login details contained in your welcome email to do this. Once you have these, they can be used in the form below to login to FTP:
Host address: ftp.yourdomain.com
Username: Your account username
Password: Your account password

The www directory is simply a shortcut to public_html and the others all control various settings and features of your account and generally should not need touching.
If you have Frontpage extensions installed on your account, there will be several more with names such as _vti_bin, _vti_cnf, etc.
If you do not use Frontpage extensions you can disable the feature from your control panel and these folders will be removed.

There are many excellent FTP programs that you can use.
We highly recommend Total Commander which is FTP shareware program that can be found here: http://www.ghisler.com/download.htm

You have to upload all the files, of your site, to public_html, if it's cPanel (Linux server), to httpdocs, if it's Plesk (Windows server), or to wwwroot, if it's WebsitePanel (Windows server).

In cPanel, you can, also, find cgi-bin, where you have to upload the CGI and Perl scripts.

You have to delete the old index from the public_html folder, because this is the default page.

For accounts hosted on Linux servers, the site must be uploaded to the folder called public_html.
For accounts hosted on Windows servers, the site must be uploaded to httpdocs (Parallels) or wwwroot (WebsitePanel).

Before submitting a support ticket please check the following:
1. Can you access other sites?
2. Have the nameservers of your domain been recently changed? (please allow 24-72 hours for updating)

If there is no mentioning of the problem in our announcements, please open a support ticket from our helpdesk and your problem will be taken care of.

The following URL's can be accessed using your browser to enter your control panels (replace 'yourdomain.com' with your actual domain name):
Shared Hosting (cPanel)
Normal connection: http://yourdomain.com:2082
Secure SSL connection: https://yourdomain.com:2083

Reseller control panel (WHM)
Normal connection: http://yourdomain.com:2086
Secure SSL connection: https://yourdomain.com:2087

Shared Hosting (Plesk)
Secure connection: https://yourdomain.com:8443 
(username is the domain name, including its extension, WITHOUT "www").

Reseller control panel (Plesk)
Secure connection: https://yourdomain.com:8443

Enter the username and password contained in your welcome email when the login prompt appears. 
Please bear in mind that the above method may not work until your domain is fully transferred (24-72 hours after registration or nameserver changes).
If you wish to access the control panels before your domain is fully active you may use the suitable IP instead of the domain name.

No - customers of shared hosting do not have SSH access with their hosting account and there are no exceptions.
If you have any specific tasks that you need to carry out in SSH, please open a support ticket and we'll be happy to do this for you.

If you forget the login information for your hosting account and no longer have the welcome email please open a support ticket addressed to the General/Payments department or just send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please use the email address that you have entered in our database and be prepared to answer to some security questions, in order to confirm your identity.
As soon as these operations have been performed you will receive a new welcome email containing the login information for your account to the email address that we have in our database.

To disable directory browsing you can use a htaccess file. Open up a text editor (eg Notepad) and put the following line in it: Options -Indexes
Now select "Save As..." from the menu and select "All files" in the Save as type bit, before typing a filename. For the filename then type '.htaccess' (without quote marks and remember the dot at the start).
Next, simply upload this to your public_html directory and the browsing of directories on your account will be disabled.

The path to your web directory is: home/username/public_html/ 
Replace the word 'username' with the actual username, for your account which can be found in your welcome email.

Other useful paths are as follows:
Sendmail: /usr/sbin/sendmail
Cgi-bin: /home/username/public_html/cgi-bin
Perl: /usr/bin/perl
PHP Binary: /usr/bin/php

Login to your cPanel and choose "Change Password". You'll be prompted for both your original password and the new password you wish to be associated with your hosting account.
Once you've entered all the necessary information, click the "Change Your Password Now!" button.
Once done, your password for that cPanel account will be changed. If you use the same login details, for WHM (applicable to resellers only), it will be changed, too.

To use SSL encryption, on your website, you will need two things:
1. A dedicated IP address to install, on it, SSL certificate (the domain may require it's own dedicated IP address, which will incur additional fees - see website). 
The dedicated IP address will be allocated and setup by us, when the SSL certificate is installed.

2. SSL certificate
For SSL access, the domain will need SSL certificate purchased and installed. You can purchase SSL certificate through http://index.php/en/useful-services/ssl-certificates
After the installation, your SSL certificate will be setup and you will be able to access it via a secure URL (https://www.domain.com).

To force all website visitors to use the www. part of the domain in the URL (useful for search engines) you can put the following into a .htaccess file:
Options +FollowSymLinks
RewriteEngine On
RewriteBase /
RewriteCond %{HTTP_HOST} ^domain.com$
RewriteRule ^(.*)$ http://www.domain.com/$1 [R=301,L]
Replace domain.com with your actual domain name.

After doing this, anyone who enters http://domain.com into the browser will be redirected to http://www.domain.com.

If you are a VPS or dedicated server client you can request reverse DNS (rDNS, PTR) changes via our helpdesk. If your account is a shared or reseller account we will not be able to setup reverse DNS. This has no affect on the usage of your account (including email) and we do not setup rDNS on all IP numbers for administration reasons. The main reason for requiring accurate rDNS entries is so that email communication will work properly with some major ISP's such as AOL. All email originating from our servers uses the main server IP when communicating with other servers (regardless of whether the account uses a dedicated IP or not). The main IP of all servers have rDNS setup so that email communication is not affected.

No. We do not allocate dedicated IP addresses for the purpose of search engine optimization as this is against rules imposed by our upstream providers (data facilities, IP owners, etc). There are no exceptions to this rule. With regard to Google, SEO and dedicated IP addresses, it's recommended that clients see this webpage where the public posed questions to Google's Director of Technology, Craig Silverstein (July 2002). In this article the following question was asked: "Why in this day and age does google continue to penalize sites that are virtual hosted? With IP addresses becoming harder to get/justify every day, why does google discount the relevance of links that don't come from a unique IP address. Please don't just deny it, I think the Internet community deserves an explanation." Craig's answer was:"I can't just deny it? What are my other choices? [:)] Actually, Google handles virtually hosted domains and their links just the same as domains on unique IP addresses. If your ISP does virtual hosting correctly, you'll never see a difference between the two cases. We do see a small percentage of ISPs every month that misconfigure their virtual hosting, which might account for this persistent misperception--thanks for giving me the chance to dispel a myth!"

To see the full interview (July 3rd 2002), click here.

Using this information you will be able to access your control panel (cPanel, Plesk, WebsitePanel), make changes to your website through FTP, etc. It has been communicated to you by email upon activation of your account.

A CGI bin (or Common Gateway Interface) is a directory found on web servers that allows for the use of .cgi and .pl files. CGI files/scripts are commonly used to provide such things as website counters, guest books, response forms, and databases.

Bandwidth is the measurement of data transfer capacity your host supports for your website. Bandwidth is generally measured on a monthly basis.

CHMOD is a set of permissions you assign to a file. Scripts and files can be chmod to read, write, or execute or a combination of all of the above.

cPanel is a custom, web-based control panel designed to help you administer and control all the functions related your web hosting from email addresses to ftp accounts to parking and pointing domain names.

A domain name is a set of alphanumeric characters followed by .com, .net, .org, .info, or one of quite a few other top level domain extensions. edomain.co.il is an example of a domain name.

DNS (or Domain Name System) is a translation between domain names and IP addresses that allows for your site to be viewed online.

FTP (or File Transfer Protocol) is the easiest, most secure way to transfer files over the Internet. By using an FTP program, you'll be able to securely transfer files from your local computer to your web hosting account, and back again.

IMAP (or Internet Message Access Protocol) is a method of accessing email or newsgroup postings which are stored on a server. By utilizing IMAP, you are able to download email and newsgroup postings to your local computer, while also retaining a copy of the original on the server.

MySQL is a database management system that holds a structured collection of data. SQL databases are commonly used to store information such as forum postings, news stories, guestbook comments, survey results, and more.

Nameservers (eg ns1.edomain.co.il and ns2.edomain.co.il) are essentially addresses, much like your house address, which point your domain to the proper web hosting server so that when someone enters your URL, your webpage is displayed correctly in their browser. Each domain is required to set of two nameservers, which your host provides.

POP (or Post Office Protocol) is the Internet standard for inbound mail from your web hosting account. POP technology allows you to retrieve email from your web hosting account and download it to your local computer via an email software program.

SMTP (or Simple Mail Transfer Protocol) is the Internet standard for host-to-host mail transport. SMTP servers control all the outgoing mail from your domain based web hosting account.

SSL (or Secure Socket Layer)works to establish an encrypted link between a website and a client's browser. Communication between the two parties is encrypted and information is therefore protected from being intercepted. Secure sites utilizing the power of SSL will have URLs that begin with "https://", confirming for you that the site is secure.

A subdomain is an address which operates just below your top level address. Subdomains are easy to remember addresses that serve as extensions of your top level domain name. A subdomain looks like this: anything.mydomain.com

A URL (or Uniform Resource Locator) is a web address, which can be typed into your browser.
By typing the address "www.edomain.co.il” into your Internet web browser, you'll be taken to the eDomain website.

Webmail is an Internet address associated with your hosting account, where you can go to send and retrieve your email, rather than downloading it to your local computer.

WHM (or WebHost Manager) is a control panel which allows you to administer many domains. WHM is most commonly used by web hosting resellers and those with multiple domains located on the same server.

Domain parking means hosting a domain on a server inside an account that has been setup for another domain.
Both domains will load the same contents.

One of the best online MySQL database tools is phpMyAdmin. This can be found in your control panel already installed for you.

When you create a new database in your control panel MySQL section you may give them names of your choice. Your account username will be prefixed to your chosen database name along with an underscore.
Databases will therefore follow the naming pattern below: username_ChosenDatabaseName.

In order to use a MySQL database you must first create a MySQL user and assign this user to your database(s).
Upon creating new users you can choose the username and password but your account username will be prefixed to your chosen database username. The password will remain as you choose.
Database users will therefore follow the naming pattern below:
username_ChosenDatabaseUsername

If you need mySQL databases restored, please follow the instructions below, before opening a support ticket. However, like all backups, we highly suggest you have a backup yourself!

By following the instructions below, we can restore the database much quicker!
1. Delete the database but DO NOT delete the user that has access to the database. Please delete the database, don't just empty the contents of it.
2. Open a support ticket and include the following:
- Account Username
- Restore from daily, weekly, or monthly backup?
- MySQL database name that needs restored
- MySQL database username
- MySQL database password

To access a database on our server from a remote location (eg when using a database management application on your home computer) you need to do two things:
1. Connect properly Setup the software to connect to our full server hostname (see welcome email for your server hostname) or your domain name using the port 3306.
2. Allow permission - Before a connection can be established, you must allow access to the database from the IP address / hostname which your home computer (or the computer accessing the database remotely) uses.
   To find this out please click here. When you have found this, add it to the access list in the MySQL section of the account cPanel on our server.

Creating a user does not imply granting him permission to use a MySQL database.

1. Select "MySQL Databases"
2. Introduce the name of the user into the field "Username" and the password into the field "Password"
3. Click on the button "Add User"

1. Select "MySQL Databases"
2. Select the user to whom you wish to grant permission to use the database
3. Select the MySQL database for which you wish to grant permission for use
4. Click on the button "Add User to Db"

1. Select "MySQL Database"
2. Type the name of the database into the field "Db"
3. Click on the button "Add Db"

Your hosting account can be upgraded in two ways:
1. by logging on your client area , choosing the desired service and upgrading it from there
2. by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . The message must contain the domain name hosted on the account, you wish to upgrade, and the name of the hosting package you desire.
   You will receive an invoice on the email address, that we have in our database, or as reply to your message.

The amount on the invoice, which will be produced, will be equal the difference between that package you desire – the package that you own at the moment.
The new hosting account becomes falling due, on the day the initial account should have.

We will notify you, by email, 30 days before the expiry date.

The contract is optional. Regardless of whether we sign a contract or not, we will provide high quality services.

After you make the payment we kindly ask you to confirm this either by fax to 153-97925202, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , and within 24 hours from confirmation you will be able to benefit from what you had paid for.

Upon completion of your order you receive to your email an invoice containing all the information that you need in order to pay.
The payment method is your choice. The options are: credit card, PayPal, or wire transfer.

If you will choose to pay by wire transfer, we kindly ask you to confirm your payment either by fax to 153-97925202 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

A Tax Invoice will be sent to you, by e-mail, as soon as your payment will be approved and confirmed.

For domains payment is falling due, after 3 days (anyway, the domain will not be registered or kept, before the payment will be accepted).
For hosting services in 5 days.
In case you do not succeed in complying with these terms, for objective reasons , please notify us by mail to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Please see cPanel/General here.

To create a new account in WHM, login to your WHM Control Panel and click the 'Create New Account' setting on the lefthand side of the screen under the heading, 'Account Functions'.
The windows that opens will enable you to add the domain name, username, password, and other account specifications to each new account.
Please remember to setup your packages before setting up new accounts.

Login to your WHM Control Panel and choose 'Terminate An Account' from the menu bar on the left hand side of the screen.
From there, you can choose to terminate an entire account or users connected to an account. You should see a success message on your screen when complete.
IMPORTANT: Do not click 'stop' or 'back' in your browser until the process and page have completely finished. Doing so can cause serious harm to your account.

Yes. Login to your WHM Control Panel and choose 'Modify An Account' from the menu system on the left side of your screen.

Yes! After you're logged into your WHM panel, click on 'View Bandwidth Usage', which will display a listing of all the domains under your plan, plus the amount of bandwidth they've consumed to date. A total of usage can be seen at the bottom of the table.

Once logged in to your WHM Control Panel, choose 'Suspend/Unsuspend an Account' from the menu on the left side of your screen. Choose the domain you wish to recover and click the 'unsuspend' button.

If one of your accounts exceeds it's bandwidth limit it will be suspended automatically.
To re-enable this account you must:
1. Alter the bandwidth limit for account or upgrade the package
2. Unsuspend the account in your WHM control panel.
Once this is done, the account should be online again.

You can change both individual user's passwords and cPanel access passwords by logging in to WHM and clicking on the 'Password Modification' link.

Adding specialised, unique packages in WHM is a simple process.
First, login to your WHM panel and click the 'Add Packages' link on the left side of your screen.
Now, you can name your packages, set bandwidth and space limits, assign passwords, and turn individual features (such as FrontPage extensions) on or off at will.

We ask all resellers not to use the the features in Webhost Manager panel for changing an account username or domain.
These features contain bugs and will break the account in question in several areas.
An account username is only seen by the account owner (not regular web visitors to the site) so there is no reason this should be changed. However, if it really does need to be changed (or the domain name) then we ask that a new account is setup in Webhost Manager with the new details (desired username/domain) and the files manually copied across by downloading via FTP from the old account then uploading to the new one.
Settings such as email accounts, databases, etc should all be setup again in the control panel for the new account. In some cases a reseller may need to change their main domain (and private nameservers where applicable) on an already active account. Again, we recommend against this for the reasons set out above but in cases where it really needs doing we can take care of it but you have to notify us.

The skeleton directory is a WHM controlled central directory for resellers. By placing your own personalised 'index.html' file within the skeleton directory, all new accounts you add will then display that file until the domain owner uploads his site and data.
You are welcome to include other files in this directory which you want to be automatically copied to the home directory of any created accounts.

Login to your WHM Control Panel and click the link on the left side of screen which says, 'Disable or Enable Subdomains'.
This may fix the subdomain problem but if not feel free to open a support ticket, so we can take a look.

Reseller accounts are setup to use one IP address which is shared between all hosted accounts. This usage is perfectly fine and there is no reason to host all websites on different IP addresses. This shared IP address is not intended to be used for IP access and the domain name should always be used instead.
The website shown when the IP is accessed directly depends on the order in which the accounts were setup. In most cases your main reseller account domain will have been setup first so this will show when the IP address is accessed directly.

Yes, for a number of reasons certain scripts and types of script are banned.
It's extremely important that clients check our terms and conditions of use to stay aware of our banned scripts.
Your account will be put at risk if any of these scripts are installed/uploaded onto our servers. If in doubt, please open a support ticket to ask us about any scripts which you are unsure of.

These scripts are allowed but there are restrictions on all our servers in order to prevent spammers’ abuse.

The script known as 'Matt's FormMail' is banned on our servers. In addition to this, we do not allow scripts with the filename formmail.php, formmail.pl or formmail.cgi (plus upper/lowercase varients) in order to make things more difficult for automated scanners looking for vulnerable mail scripts. We have automated measures in place to enforce this rule and any attempt to execute scripts with the above filenames will result in an error.

We recommend the use of the script called nms-formmail. You can also use the formmail script that is available in your cPanel, but has been renamed in order to prevent abuse. Instead of connecting through '/cgi-sys/FormMail.cgi' you will use '/cgi-sys/PROTECTED-FormMail.cgi'.

Using scripts in your account that are insecure (vunerabilities unpatched) is very dangerous. Doing so runs the risk of account suspension or exploit from a third party which can cause total account comprimise, data loss or account suspension/termination (if used by the person for warez, spam, etc).
Therefore, it is extremely important that all scripts in use are the latest version and secure. A good way of determining whether a script is secure is to type the script name into www.google.com along with the word 'exploit' which will bring up any security topics associated with the script that can be researched.
For example, a search on PHP-Nuke can be seen here.

Fantastico is an application we have installed on all Linux servers to assist with the installation and administration of many popular scripts.
Using this, clients can install scripts in their account with just a few mouse clicks. When updates to the scripts are released the installations can be upgraded by clicking a button in the cPanel.
To access Fantastico and see the full range of scripts please click the link marked 'Fantastico' on the front page of the control panel.

Imagemagick is a popular utility for manipulation of image files within scripts and is often used by image galleries.
The Imagemagick files are installed in /usr/lib/php/bin however, different scripts may require different ways of providing the path so it's recommended each of the following are tried if unsuccessful the first time:
Default: /usr/lib/php/bin
Default with closing slash: /usr/lib/php/bin/
Root installation dir: /usr/lib/php
Root installation dir closing slash: /usr/lib/php/
Full path to 'mogrify': /usr/lib/php/bin/mogrify
Full path to 'convert': /usr/lib/php/bin/convert

We have security measures, in place to restrict access to these applications, due to their use in remote third party attacks, associated with any vulnerable scripts in use on our
server. When running a script via cron, it is recommended that clients use the following syntax in their command:
Perl / CGI Scripts:
perl /home/username/path/to/script.cgi
PHP Scripts:
/usr/local/bin/php -q /home/username/path/to/script.php

In the above comands substitute the path for the correct path to the script you wish to execute.

PHP's upload_max_filesize value is set server wide to 2 MB but can be modified (as with some other PHP variables) by users via a .htaccess file.
There should be a file in your public_html directory called '.htaccess' - you may need to enable to viewing of hidden files in your FTP software before it can be seen.
If there is no .htaccess file in place it can be created and uploaded.
Edit this file and add the following line:
php_value upload_max_filesize "6M"
* Replace the number 6 with the new limit you wish to set in MB After doing this, the upload_max_filesize limit will be changed for that account and can be seen by viewing a phpinfo page.

NetPBM is not installed in a central location on the server because Imagemagick can usually be used instead in most scripts which is installed on all servers.
For details of Imagemagick please click here.
If NetPBM is important for you and you need it installed the binary can be installed in your webspace with no intervention from us. Simply download the file here, extract it using Winzip/WinRar and upload it to your top level directory into a newly created folder called 'netpbm'. In your script, provide the path to this folder when asked for the path to NetPBM which should be: /home/username/netpbm (replace username with your actual username).

The script known as 'Matt's FormMail' is banned on our servers. In addition to this, we do not allow scripts with the filename formmail.php, formmail.pl or formmail.cgi
(plus upper/lowercase varients) in order to make things more difficult for automated scanners looking for vunerable mail scripts.
We have automated measures in place to enfore this rule and any attempt to execute scripts with the above filename's will result in an error (code 500: Forbidden).

We have a security measure in place in PHP on all servers called 'open_basedir'. This is where PHP scripts are restricted with regard to what parts of the server filesystem thay can access.
We maintain a list of areas where PHP scripts are allowed to access (/home/username, /tmp + others) and if a script attempts to access a file or directory elsewhere on the filesystem it will result in an error relating to 'open_basedir'.
This stops PHP scripts accessing directories and files owned by other users, specific to the server config and root user, etc. It is rare that the allowed paths list will need modification for any user. However, sometimes an alteration is required for some scripts to function properly (eg Modernbill). If you think this applies to you, please open a support ticket remembering to include the full error message and domain name and we'll investigate.

All you have to do is go to www.edomain.co.il, choose a package and then click on the link called “order”.  Follow the steps to complete the order. In case you already have a domain select:
“I already have a domain and I will change only the DNS servers”, and in case you don’t have one select “Register new domain”. Upon completing the order you receive an email containing an invoice with all the necessary information for you to make the payment. Upon confirmation of payment (either by fax or by email), we activate your account and you receive an email containing all the information you need in order to upload your site or to setup email accounts. Eventually you receive an invoice by mail to the address that you filled in the ordering form.

YES. Technical support is provided through an Instant messenging type application accesible at www.edomain.co.il and divided into three departments: general, payments, technical.

Another support method is the ticket system accessible at https://billing.edomain.co.il/submitticket.php. Most of the problems should be solved in maximum 4 hours.

In case you have a problem we would rather have you contact us through the means described at “Do you have online technical support?”.
Nevertheless, if you have a special problem, you can contact us by phone using the following number: (972) 9 7925202 (Hebrew/English).

Yes - You will receive root password, as soon as your new VPS is installed.
However, if you are not a programmer, or have the basic knowledge, how to manage your server, we recommend that you do not have root access due to the fact that our full management covers anything requiring this.

If you need to setup reseller accounts you will need to have root access.

We recommend that you do not have SSH access for your server but if you wish it can be enabled for you (and your clients).
Please note however that unless you know what you are doing, you should not have it enabled.
If a mistake is made requiring a restore or system administration work, an hourly fee may be charged.

To setup your own reseller accounts you need root WHM access on your server.

1. Setup the domain using the 'Create a New Account' link (under 'Account Functions'). The resource allocations here DO NOT define allocations for the whole reseller account, only that individual domain. The username and password entered will be the login details for this resellers WHM panel. You may wish to setup this domain using a dedicated IP address from the drop down menu on this page.

2. Next, click the link marked 'Reseller Center' (under 'Server Setup). Here you must first 'Add Reseller Privileges' for this account using the first drop down menu. When done, go back to 'Reseller Center'.

3. If you want this resellers setup accounts to use a different shared IP address, select the reseller from the drop down list under 'Manage Reseller Main Shared/Ipless Ip' and select the shared IP which will be used for their accounts.

4. Next we setup the reseller privileges by selecting the reseller from the drop down list under 'Edit Reseller Privileges/Nameservers' in the 'Reseller Center'. You can define how many accounts they are able to setup along with the total resource allocations for their whole reseller account. In the tick boxes you can setup what their WHM has enabled. We recommend that the following boxes are ticked:

Allow Creation of Packages with Unlimited Features Allow Package Edits Account Creation Account Modification Account Suspension Account Termination Account Upgrades Add Domains Add/Remove Packages Allow creation of packages with Addon Domains Allow creation of packages with Parked Domains Bandwidth Limiting Modification Delete Domains Disallow creation of accounts with packages that are not global or not owned by this user Edit DNS Entries Edit MX Entries Enabling/Disabling FrontPage Extensions Enabling/Disabling SubDomains List Accounts Mail Trouble Shooter Never allow creation of accounts with shell access News Modification Park Domain Password Modification Quota Modification Reset Shopping Cart Resync Ftp Passwords View Account Bandwidth Usage View Account Statistics View Server Status

5. At the bottom of the page you should set the nameservers which should be used by default when this reseller sets up accounts. When done, click the button marked 'Save' (DO NOT click any of the buttons next to the nameserver boxes).

6. You may wish to change ownership of this resellers account to the user. This can be done using the link marked 'Change Ownership of an account' under 'Account Functions'.

7. If this reseller has private nameservers, set them up using the 'Edit a DNS Zone' link under 'DNS Functions'. Select the main reseller domain then click the 'Edit' button. At the bottom where DNS records can be added, enter 'ns1' (without quotes) in the far left upper box and the IP address for ns1 in the first empty text box to the right. Repeat this process for ns2 in the row below. When done, click the save button.

This reseller account is now setup. Remember, the reseller must create their nameservers (if applicable) using the nameservers and IP addresses setup in their DNS zone in step 7.